Booking, cancellation and refund policy

It applies to all Sustentravel services, whether booked directly or through an agency.

1. Booking and deposit. To confirm your booking we ask for a deposit (the percentage is stated when you book).

2. Right of withdrawal. All our sales are made remotely: you may withdraw within 10 calendar days of purchase, as long as you let us know at least 24 hours before the service. We refund 100% of what you paid, deposit included, with no costs deducted. If the last day of that period is not a business day, it is extended to the next business day. You can do it through the «Botón de Arrepentimiento» (withdrawal button) at the bottom of our website.

3. Date change. You can always reschedule your activity within 365 days, subject to availability. You keep everything you paid, deposit included.

4. Cancellation after that period. Let us know in writing. Before cancelling, we offer you a new date. If you prefer a refund:

• The deposit is non-refundable, unless we are the ones unable to provide the service.
• The balance paid is refunded as follows: more than 30 days before, 100%; 15 to 30 days before, 50%; less than 15 days before, no refund.

5. No-show. If you do not show up and did not let us know beforehand, the booking expires with no refund or rescheduling. No pending amount is charged.

6. Cancellation by us or due to force majeure. If we cancel, we refund everything you paid. If the activity cannot take place due to weather or other causes beyond both parties' control, we offer you the nearest available date; if none suits you, we refund everything you paid.

7. Refunds. They are made through the same payment method you used, within 10 business days.

8. Contact. Write to us at info@sustentravel.tur.ar or on WhatsApp at +54 9 388 466-0357, including your name and booking date. You can also use the «Botón de Arrepentimiento» (withdrawal) or «Botón de baja» (cancellation) links at the bottom of our website.